Short Promo Runs (SPR) takes pride in providing high-quality DTF prints and excellent service. However, to ensure transparency and mutual understanding, the following refund policy applies:

Refund Eligibility

We accept refunds or reprints only under the following conditions:

Defects or Errors by SPR:
If there is a noticeable defect in the print or an error made by our team (e.g., incorrect print or damaged product).

Refund Exclusions

We do not issue refunds for issues caused by client-provided artwork or improper usage. This includes but is not limited to:

Artwork Design Issues:

• Logos or designs placed too close to each other on the gang sheet.

• Artwork with elements that are too thin or intricate to be printed accurately.

• Effects such as shades, glows, halftones, or transparency not achieving the desired outcome.

Colour Variations:

• We print using the CMYK colour range, which may result in slight colour variations depending on the garment’s colour and fabric.
What is displayed on your phone or computer monitor may not truly represent a printed outcome. These variations are normal and not eligible for a refund.

Incorrect Pressing:

• Damage caused by incorrect heat press settings (e.g., temperature, pressure, using an iron to apply or timing).

• Poor washability due to improper pressing or garment preparation.

Turnaround Times

While SPR works to dispatch all DTF orders next business day, turnaround times may extend during busy periods. If your order is urgent please contact us prior so we can confirm current production turn around and if possible bump your order up the production list.
We appreciate your patience and understanding.